Privacy Statement for Switch On Solar
We adhere to the requirements of The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP’s).
Information we may collect and hold
Switch On Solar may collect and hold the following information:
How we collect your information
Switch On Solar may collect your personal information in a variety of ways including:
You are not obligated to provide personal information and you may visit our website or social media channels to communicate with us anonymously. Please be aware however if you choose not to provide us with certain information, we may not be able to provide you with the benefit of our products and services, respond to your query or assist you in logging into any provided online Switch On Solar accounts.
How we store and secure information
Switch On Solar stores information in a variety of ways including electronic storage on computer systems and paper files and other types of records. We take reasonable steps to ensure personal information is secured against any misuse, interference, unauthorised access, modification or disclosure. Our staff are required to handle your information in a compliant manner and we have in place suitable physical, electronic and managerial procedures to safeguard personal information we store.
We are however realistic about the security challenges posed by the internet and social media. Because of this we cannot be held liable for the security of any personal or sensitive information you transmit to us over the internet or email, or for any potential unauthorised access and use of that information during that transmission before it reaches our care. For example, it is not advisable to transmit financial information such as credit card details via your email or through social media channels and messaging applications.
How we use the information we collect
Switch On Solar often requires and uses personal information collected to understand to the best of our ability the needs of our customers. We may use the personal information we collect for purposes such as:
We may occasionally use your personal information to send you marketing material about our products and services. Should you not wish to receive these marketing materials, you can opt out by contacting us and informing us (Please see Access, Correction and Control of Personal Information) or by clicking the “unsubscribe” link in any marketing emails we may send you.
How we disclose the information we collect
Switch On Solar may require the personal information it collects (and its intended nature) to be disclosed internally and to third parties. Third party disclosure however will only take place where there is a valid and necessary reason, so that we can best provide our products and services to you and for the normal operation of our business. Third Parties may include:
Switch On Solar does not collect or use ‘Sensitive Information’ in the provision of our products and services, as defined by the Federal Privacy Act 1988 (Cth):
Should a staff member request this information from you or you have reason to believe any of the above information is being collected in any form, please contact us immediately so we can immediately address the matter.
Links to Third Parties
Access, Correction and Control of Personal Information
Switch On Solar has processes in place for and takes reasonable steps to ensure that personal information we collect and hold about you is accurate, up-to-date and complete. We do however rely on the accuracy of the personal information you provide to us.
You have the right to request details about the personal information which we hold about you. Should you believe any information we hold about you is incorrect, incomplete or incomplete, please contact us by phone on 1300 107 321 or email email@example.com as soon as possible. Under the requirements of APP 13 ‘Correction of Personal Information’ we must respond and make necessary corrections within a minimum 30 day timeframe. We will also take reasonable steps to make notification of corrections to any third parties we may have provided the information to where it is still relevant and where they are an APP entity. Should we refuse a request to correct information within the scope provided under APP 13, we will accordingly provide an explanation in writing within the standard required timeframe referred to above.
You may choose to control the collection or use of your personal information by us. This can include:
Complaints relating to your personal information
Should you have any concerns or wish to make a complaint about our handling of your personal information or you believe there has been a breach of your privacy, please contact us immediately so we can investigate and address your complaint within a reasonable timeframe. You are welcome to call us, email us or mail us.
Switch On Solar
Ground Floor, 23 Milton Pde, Malvern VIC 3144
Phone: 1300 107 321
If after receiving our response you are not satisfied, you may refer your complaint to the ‘Office of the Australian Information Commissioner’.
Phone: 1300 363 992
Postal Address: GPO Box 5218, Sydney, NSW 2001